PRODUCT SUBSTITUTION POLICY
Maintaining operational continuity is critical within industrial environments. Where appropriate, Roladex Industrial Ltd may provide equivalent products to prevent unnecessary delays to customer operations.
Equivalent Supply
If an ordered product becomes unavailable due to stock constraints, manufacturer changes, or supply chain disruption, Roladex may offer an alternative item of equal or higher specification.
Substituted products are selected carefully to ensure compatibility, performance, and application suitability.
Customer Communication
Where a substitution is proposed, customers will be notified prior to dispatch wherever reasonably possible. Our team remains available to discuss specifications and confirm suitability before supply proceeds.
Commitment to Quality
Roladex sources exclusively from reputable manufacturers and authorised channels. Any alternative products supplied will meet the functional requirements expected within professional industrial environments.
Our objective is simple — support uptime while maintaining product integrity.
Roladex Industrial Ltd operates with a solutions-focused mindset, ensuring customers retain access to dependable supply even when market conditions shift.